April 20, 2020
Dear Heritage Family,
I hope that all of you and your families are staying healthy (and reasonably sane) during these crazy times. Through all of the stress and strain caused by the COVID-19 outbreak, I continue to see examples of great teamwork and leadership across our companies. I want to reaffirm my gratitude and pride in how we continue to band together during these challenging times.
As we pass the 30-day mark of shelter-in-place orders and school closures, I’m sure many of you, like me, are feeling a whole range of emotions, including worry and concern for our families and friends, as well as concern about the economy. These are uncertain times, but I want to reassure you that one thing remains certain: our top priorities are you and your families’ health and safety, and ensuring the long-term sustainability and growth of our businesses . . .in that order.
From a business perspective, each of our industries remains “essential” which has allowed us to continue business operations in almost every place we operate. We are grateful to be working and making an impact, but we recognize that many of our customers’ and partners’ businesses are suffering, and we all must continue to stay flexible and quickly adapt to changing circumstances.
And that includes your leadership team. We remain diligent in listening, learning and acting with caution. We have a strong history of surviving – and thriving – through tough economic times, and we are taking proactive measures to ensure our financial stability. We are being very thoughtful about measures that will control costs to keep us lean and agile, while making every decision with you and your families in mind.
We, like many of you, are also thinking about what the future holds as we prepare for a “New Abnormal.” We are talking to healthcare experts and leaders in our communities and companies around the US to discuss what “reopening” the economy will mean for our businesses. Again, our decisions will be in your best interests and what makes the most sense for The Heritage Group.
I also want to recognize our outstanding safety performance since this crisis began – this is an impressive accomplishment and is a direct result of your dedication and focus on the job at hand. As always, safety is our #1 priority in all that we do! Thank you for your ongoing dedication to social distancing, hand washing, wearing your face coverings, equipment cleaning and any additional and preventative measures you are taking. We will keep each other safe in the field and at home through everyone’s collective focus and action.
I am so proud of all of the Heritage family, this company and our continued strength and resilience in the face of adversity. We will get through this, and come out even stronger, by continuing to work together. Thank you for all you do!
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